The Three Key Ideas
Foreword by Tom Nagle — The Origin and Evolution of Value-Based Pricing
Preface by Tien Tzuo — From the Subscription Economy to the Agent Economy
Introduction — Why We Wrote This Book
The Plan for This Book
How to Use This Book
Practitioner Path
Executive Path
Student of Pricing Path
The Agent Economy Transition Map
The Credit Pricing System Map
PART I: The Structural Shift
Chapter 1: Your Pricing Model Was Built for Humans
Chapter 2: The Agent Economy: A Field Guide
Chapter 3: The Long Road to Credit-Based Pricing
Interlude: The Arguments Against Credits
Spotlight: The COMPASS Framework
Practitioner Interview: Fabien Cros on Pricing the Agent Economy
PART II: Strategic Choices
Chapter 4: Where to Play: Layer Address and Competitive Architecture
Chapter 5: How to Define Value in an Agentic World
Chapter 6: Choosing Your Pricing Metric
Practitioner Interview: Katrina Laszlo at Tanso — Pricing Intelligence for AI Products
PART III: Design
Chapter 7: The Credit Unit: What One Credit Represents
Chapter 8: Connecting Value and Credits
Chapter 9: Lifecycle Design: How Credits Behave in Period
Practitioner Interview: Riley Brown — The Zendesk Story
PART IV: Operations and Governance
Chapter 11: Operationalizing Credit Pricing: From Design to the Revenue Engine
Chapter 12: Protocols, Skills, and APIs: The Integration Layer of the Agent Economy
Chapter 13: Credit Pricing Governance: Trust as a Pricing Lever
Practitioner Interview: Brandon Hickie at LinkedIn — Pricing Transformation in a Platform Business
PART IV: Operations and Governance
Chapter 11: Operationalizing Credit Pricing: From Design to the Revenue Engine
Chapter 12: Protocols, Skills, and APIs: The Integration Layer of the Agent Economy
Chapter 13: Credit Pricing Governance: Trust as a Pricing Lever
Practitioner Interview: Brandon Hickie at LinkedIn — Pricing Transformation in a Platform Business
PART V: Credit-Based Pricing Today
Chapter 14: Real World Examples
Practitioner Interview: Nicholas Gallot on What It Really Takes to Do Outcome-Based Pricing
PART VI: Looking Forward
Chapter 15: The Future of Credit-Based Pricing Scenario Set 1: How Agents Coordinate
Chapter 16: Credits Beyond Agents (by Wolfgang Ulaga)
Practitioner Interview: Haris Rahi — The Buyer’s Perspective
Appendix A: How to Design a Credit Pricing Model
A Step-by-Step Process for Practitioners
Why a Process, Not Just a Formula
The Seven Phases
The Rule That Governs Every Phase
Why This Process Works
Further Reading
Appendix C: Credit-Based Pricing Glossary
Reference Tables
References
Articles and Books
Online Resources
Useful Tools
Index
About the Authors
Steven Forth
Michael Mansard
Tom Nagle
Tien Tzuo
Wolfgang Ulaga
Reviewers and Commenters